In view of the current developments, we would like to assure our customers that we remain firmly committed to Myanmar and to serving our customers in this market. If you have any query or policy claim do not hesitate to reach out to our customer care team on 09 765 467 100 or via email: Customer_Service_MM@manulife.com

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In view of the current developments, we would like to assure our customers that we remain firmly committed to Myanmar and to serving our customers in this market. If you have any query or policy claim do not hesitate to reach out to our customer care team on 09 765 467 100 or via email: Customer_Service_MM@manulife.com

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Filing a critical illness claim

This section will guide you through the claims submission process for a critical illness claim.

Instructions

To help us proceed your claim as quick as possible, please ensure that the required documents listed in the following section are completed and send to us. We may need more time to proceed the claim if further clarification is needed, and will inform you if this occurs. 

What you need to provide

1. Critical Illness Claim Form
2. Attending Physician Statement
3. All other relevant medical reports e.g. lab reports 
4. Insurance Advisor Report on Claims
5. Copy of the Insured’s NRC
6. Copy of 1st Page of claimant’s BankBook.
7. Authorization Form (if any)
8. Policy Contract

FAQ

What is the estimated processing time?

  • Acknowledgement of claim - 2 working days after receiving the Claim Notification
  • Assessment of claim - 7 - 15 working days after receiving all required documents
  • Payment of Claim - 3 working days after the claim is approved

 

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Filing a Death Claim

This section will guide you through the claims submission process for a Death Claim.

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Filing an Accidental Death Claim

This section will guide you through the claims submission process for an Accidental Death Claim.

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Filing a Total and Permanent Disability claim

This section will guide you through the claims submission process for a disability claim, which includes a claim for Total & Permanent Disability.

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Filing an accidental total permanent disability claim

This section will guide you through the claims submission process for a disability claim, which includes claim for Accidental Total & Permanent Disability.

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Have you got a question on filing a claim?